Returns and Refunds Policy

If you are not satisfied with our purchased K9 product from, please contact us at within 7 days of receiving your K9 gear. Within your email, please include your name, invoice number and the reason for why you are not satisfied with your purchased K9 gear.

Please allow 1-3 business days for us to review your reason for your dissatisfaction. If we have questions or if you qualify for a return or replacement, a representative will either contact you or reply to your email with instructions or guidance in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, in like-new condition in the original shipping box, at the customer’s expense. Please include your original order invoice number in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.


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